Bring additional people into the administrative, customer support and coordination work your team needs covered. We start with the role, responsibilities and working arrangements, then plan the support around your needs.
Role and workload scoping
Remote support matched to the agreed responsibilities
Give new employees and remote staff a clear introduction to your organization. We streamline the onboarding process, create the documentation and deliver orientation and training around the way your team works.
We can onboard your own new hires as well as the remote support staff joining your team. The process is built around your organization, tools and approved procedures.
01
Map the start
Agree on the role, start date, essential knowledge, training needs and who approves each step.
02
Create the materials
Prepare orientation guides, role checklists, process documents and practical training materials.
03
Deliver the onboarding
Lead remote orientation and role training, and coordinate tool access with the people responsible for your systems.
04
Close the loop
Track completed onboarding activities, identify outstanding questions and hand over clear next steps.
DOCUMENTATION PEOPLE CAN USE
A clear guide. A shared way of working.
Turn the information scattered across conversations and files into useful onboarding documents. We create and organize materials that help people understand what to do, where to find things and who to ask.
Built around your team
Orientation agendas and welcome guides
Role responsibilities and onboarding checklists
Standard operating procedures and task guides
Training handouts and reference documents
Completion records and follow-up actions
You review and approve the materials so they reflect your processes and expectations.
PRACTICAL TOOL CONFIDENCE
Include Microsoft 365 training.
Help new starters and existing staff build confidence with the everyday tools they use. Remote Microsoft 365 / Office 365 training can be included in your onboarding plan or arranged separately.
We serve small and medium-sized businesses and organizations in all Canadian communities, including urban, rural, remote and northern communities. We plan remote sessions around your team’s location, schedule and learning needs.
Staffing, onboarding and training are scoped with you. We confirm availability, responsibilities, deliverables and timelines before work begins.
YOUR NEXT STEP
Make the next start a stronger one.
Tell us about the people joining your team, the roles you need covered and the onboarding support you need.